AutoNation Chrysler Dodge Jeep Ram Spring
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Dealership Service Review
service Rating
Poor Customer Service
Written byon 05/22/2017
My visit to Spring Dodge was not good. I was told parts were in for recall so I took my truck in for service. When I went to pick my vehicle up found out parts were on back order for the recall. No one called during the day to may be aware of this issue. My truck was there all day at the dealership. There were two other recalls done on the truck. But I came in to get airbag inflator replaced. It was a waste of time for me. I was not handled in a professional manner by the Service Advisor. When I made my appointment to get the vehicle serviced the service advisor told me parts were in for the repair. I do not recommend this shop to do any repairs.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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mbickerton on 05/24/2017
Dealer Response
We regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 651-3600. We would appreciate the chance to turn your experience around.
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