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AutoNation Chrysler Dodge Jeep Ram Spring


21027 I-45 N, Spring, TX 77388 (map)
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Sales Rating
Recommend:
Yes (21) No (2)
Service Rating
Recommend:
Yes (11) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Dishonest Dealer
Written by robinhtown on 12/25/2014

I bought my wife a Jeep Wrangler Unlimited recently. I was happy with the online purchase experience up to the point where we brought the vehicle home and realized we'd been baited and switched. The vehicle that we'd negotiated the price on included premium Alpine speakers, an $850 upgrade. When I realized that my new vehicle did not have this option, I immediately contacted the sales person the next day. He admitted what happened and apologized saying the dealer had sold our negotiated unit so Auto Nation simply replaced it. This was done without notifying us. The sales person said he'd work with us to make it right. Since then I've gotten no response to emails or phone calls. I feel very cheated on this experience and would strongly discourage anyone from buying a vehicle from this dealership. They do not stand by their sales and cheat customers. Very disappointing lack of integrity by management

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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freeholdford on 12/29/2014
We regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager directly at (281) 715-6927 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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