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AutoNation Chrysler Dodge Jeep Ram Spring


21027 I-45 N, Spring, TX 77388 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (21) No (2)
Service Rating
Recommend:
Yes (11) No (1)
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Dealership Sales Review

4 out of 5 starssales Rating
Almost 5 stars but!!
Written by happybuy1 on 07/23/2014

My experience started with internet sales. It was great getting to shop around and seeing up front pricing online. a Six hour drive and stay at the motel, arriving at the dealership around 10:00 am next morning for our scheduled appt. we were assigned a saleman and he was great. My wife had already picked the vehicle she wanted and we had already test driven at another local location. Salesman went to get the vehicle from their large inventory of the model and vehicle ID she had chosen. Finding the vehicle took a while an hour and a half, it helped when my wife informed the salesman that it was one of the only listed trucks with a sun roof . No problem though the place had a great lounge and was very nice. Popcorn and water was plentiful. Gets the truck around we look at it, yep thats the one we want. The salesman was surprised when we didn't want to test drive it. Man I was ready to buy, financing and all. This is where it gets loooonnngg. Trade in time, to get vehicle values, finance manager insistes on getting us a better deal on interest etc. which he did, but being loyale to my financial institution, we haggle a while about the offer, and the interest rates (yes he did get lower rates) but nice thing my bank matched his offer after all. Truck had to be serviced and we had to schedule the mounting of the running boards. Wife couldn't get into the truck without them. We go to eat lunch about 4:00pm waiting for the service and the final paper work. Get back to the dealership and go into the finance officers office and haggle some more about his offer and the extras, like extended warranty etc. Well after ticking off the finance offer, he finally gives in and completes the paper work, we get it signed and completed. Wait for the truck and finally leave the dealership after 7:00pm. I've never spent this much time purcahsing a vehicle, especially one I already had picked out and had financing for as well. Driving 6 hours, spending the night, and then spending an extra night instead of taking the 6 hours to drive home until the next day, you got to be wandering if it was worth it. YES IT WAS. The deal we got at Auto Nation was by far better than we had found any where else. Couldn't be happier with our purchase. Wife loves her new truck and it's a lot of fun to drive, especially with all the bells and whistles. Except for the amount of time spent with this purchase, I would do it all again. I would just be a little more adamant about the fianacing at my bank. Just get the paper work done and let me sign and be on my way. I figured we would be there for about 2 maybe 3 hours and on our way back home. But for this I would give them a 5 star rating. Maybe next time, cause yes, I'll buy from them again. Thanks for your help Chris, the salesman, NOT Chris, the finance officer. Can't wait for our first service visit. They look top of the line on service. The dealership, is one of the top rated if not the top rated in volume sales in the nation. I can see why. Never seen so many people shopping and buying vehicles at one time.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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