Planet Ford
Dealership Service Review
I brought in a 2018 Ford F150 Supercrew cab for front end repair after hitting a deer at about 45 mph at impact. The body shop service advisor, Mr. Jose Chávez immediately evaluated the damage ($5,500) and forwarded photos to the insurance company damage adjusters. Within 24 hours Safeco (Liberty Mutual) approved the estimate and Mr. Chávez ordered the necessary parts and scheduled me to drop the vehicle off. Due to the extensive damage and volume of other vehicles in the shop a 10 calendar day shop time was estimated. I was pleased to learn the work was completed within 7 days. The technicians at Planet Ford Collision in Spring, Texas did an excellent job and you can't tell that the vehicle was damaged. I am very pleased with the workmanship and how my claim was coordinated between Planet Ford, Safeco (Liberty Mutual), and Enterprise Leasing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes