Planet Ford

On July 26, 2019 I took my vehicle in for an oil change (I got the $49.99 special). I use to have the service plan in which I paid a flat fee and then I would get the oil changed. I was informed that the plan was no longer offered but since I have owned my Ford Escape the Quick Lube service center in Spring, Texas is where I have taken my car for service. On Monday, I was driving to work and my vehicle started to shut down in the middle of the street and I could not get it to turn on. My son told me to turn the vehicle off and turn back on, it took two tries before my vehicle started. There was a message stating "Check engine required". I called the service center where I had the il changed and the only solution given was to take it to the main service center (Planet Ford). I was livid because after the oil was change the service guy did not mentioned anything was wrong with the engine but he told me of all the additional services that were needed on my vehicle. When I was describing the present problem with the car his only solution was to bring it in to see what they could do. My family have always been Ford owners and I trust the product but I have a problem with the service. Finally (as usual) I had to call my husband to help with the immediate problem. I still have not receive a call back from the service center, help!!!!!!