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Planet Ford


20403 I-45 N, Spring, TX 77388 (map)
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Sales Rating
Recommend:
Yes (14) No (1)
Service Rating
Recommend:
Yes (4) No (4)
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Dealership Sales Review

1 out of 5 starssales Rating
Heard good things seen none of it
Written by Cdawson94 on 06/19/2015

When I initially went up there on a Wednesday I was looking for a used vehicle and my credit was good but not the best. They showed me a few vehicles and I found a dodge that I loved... Well that day we started working on the deal. I live 2:45 from the dealership and I was told come back Saturday and hopefully I will be able to leave with the truck after doing the paperwork. I show up Saturday and the truck hadn't been touched! I sat there waiting to sign paperwork after not being told how much the vehicle was that I was trying to buy and not knowing how much I was getting for my trade in. I didn't know how much I was buying the truck for until the finance man showed it to me after signing several papers I had no opportunity to talk down the price and it's partially my fault for not putting my foot down but that is not how a dealership should do business it wasn't professional by any means. It is now Thursday of the following week and still no truck I had a guy call me and say he was there to help me out and get my truck moving through service and things of that matter on Monday. Tuesday I talked with him shortly, Wednesday night at 9 I got a text and now it Thursday and I haven't heard a word from him. This was the worst experience I have ever heard of and I tried to just sit back and take it but I'm tired of being ignored from this dealership! I have tried calling my salesmen but apparently every time I call they can't be found so I am asked to leave a message I'm not sure if I'm the only one who has had problems with this but I honestly can't say anything good about planet ford and I will be telling everyone I know to stay away from there!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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