Planet Ford

Today we went to Planet ford in Spring, Tx with the intentions of buying a new truck. Jordan who was our salesman never took responsibility and could only make excuses for why it was taking so long. He also made mention that it wasn't a good idea to go to a car lot on Saturday because of the time wait. We were clear when we got there at 2 pm today that we had a 5 hour drive home so we didn't want to make this a long process. They did the credit app at 3 and had all of our information and the vehicle info that we wanted to purchase. It took them till 720 pm for them to tell us they couldn't get a deal closed. It was frustrating because they already knew our credit history and score. They should know their lenders and know if they would accept the deal. With that being said we will never go there again and will never recommend them to anyone. Due to their lack of knowledge and respect to their customers. We went in a test drive at 5pm and we were told that our file was the next in line. Well our file got to the finance mgr desk at 7pm and it took all of 20 min for the finance manager to tell us he can't get it done. It was very disrespectful. We know it takes a while to purchase a vehicle but the run around doesn't work well when we're clear upfront and honest....