Planet Ford

when my platinum f350 was purchased I was also sold the highest prepaid maintenance package which covered everything needed on the truck. it would take me through 125,000 miles. I was just informed on my last maintenance trip that I was only covered for one more maintenance even though I was only at 92,000 miles; I drive a lot and put a lot of miles on my truck. each maintenance is done every 7,500 miles. I asked if my transmission fluid was flushed already and they said no; I was informed that it was not covered under my maintenance package. I informed them that it was and that I purchased the highest level of maintenance package; furthermore, I had previously purchased the prior model of the f350 with the same maintenance package and that one was covered for sure since they did it under that package. the gentleman printed out a copy of the maintenance package with details. I informed him that the listing was incomplete as the def fluid and fuel filters are not listed yet they are covered. he confirmed this was true, but said that the transmission was still not covered; I proceeded to tell him I would pay for it since it needed to be done and didn't want to keep arguing. I also noticed on the printout that it still showed I still had 5 more maintenance visits left on my contract. he came back and highlighted 3 things on the paper; the purchase date and he showed me it states 5 years, the second thing highlighted was mileage which was entered as 101,000 miles, and the third thing highlighted was the number of maintenance visits. he said that what the sales people don't inform the customer is that the contract expires based on time, like the 5 years from time of purchase, the number of visits which I still had 5 left, or the mileage which was entered as 101,000 miles, whichever occurs first. anyhow, this is deceptive and very frustrating. after I purchased my first f350 I had nothing but good experience with the sales experience and the maintenance visits. I sent a lot of my friends to buy their ford vehicles there. everything was good. that maintenance took me through 129,000 miles due to me extending every maintenance visit by some extra miles. I traded that vehicle for this new model at 166,000 miles. on this one, it's a lot more troublesome, not only with the vehicle breaking down but issues with service department not covering parts on the truck that are supposed to be covered and now the premium maintenance package not covering my transmission flush nor lasting as long as it should. planet ford has turned into trash. I will not be buying another vehicle from there.