Planet Ford

Bad experience as a whole I wish I could leave negative stars. My mother went to the dealership to buy a brand new car. She got get cash from the bank and off she went. She found the car tested it and loved the price. Everything was fine UNTIL financing came. They had her waiting for 6 hours. She had a big cash down payment covering 40% of the total price. What is horrible they upsold my mother 5k in warranties and things she didn't need BUT here is the kicker they didn't even ask or showed this extra charges they just snuck them in. The Financing person name is ((J. R. Starika)). I knew they had tactics to convince you but to straight lie and not explain any extra charges is horrible. In the end they give you this USB with all your paperwork which was empty. Had to drive back and get the paperwork which is when we found out of the up charges. Took the car right back. They made my mom wait another day and 2 hours in waiting room to get her money back. What a horrible experience. Beware of this dealership. Specially that person. Other reviewers have posted the same thing about him being rude and all. Not coming back ever not me nor friends and family not that they need me. They will just get the next sucker coming in tomorrow.