North Freeway Hyundai
Dealership Sales Review
My husband and I negotiated the price on a 2012 Sonata based on an estimate of Tax Title and License (2000) with Carlos. When the actual price of TTL came in to be 1400, they factored in the difference (600) into the base price of the car. Of course due to time constraints and distractions, my husband didn't notice when he signed the paperwork but 10 minutes after the deal was complete and we drove off the lot, We figured out their math and called them on it. I returned to the dealer (several days later) and spoke to a manager, Chris Thomas, and the manager accused me of trying to renegotiate the cost of the vehicle! I showed him on paper the math of what we had agreed upon and he went to go find the paperwork we wrote on during the discussions... It took him 10 minutes to come tell me he didn't find it. I'll bet money that he destroyed it because it supported my description of events. He told me that his sales person had informed me of several things, not relating to this review that were never mentioned to us. Even though Chris was not in the room during the negotiations, he continued to tell me, matter of factly, that his sales person informed me of the conditions of the "e-price." Later, I confirmed with my husband that this was NEVER mentioned. I could see at this point that Chris was getting a little "hot-headed" and that he was not even interested in why as a customer I was so disappointed with this "slight of the hand" sales tactic. It seemed like what I consider to be a misrepresentation of State Sales Tax was a common place sales technique to make a several hundred dollars on the unsuspecting consumer who doesn't notice the numbers in the contract were not what was agreed upon prior to signature. With that said, I love my car (so far... I have had it for 1 week), but I would seriously suggest people to reconsider visiting North Freeway Hyundai, even for test drives. By the way, Carlos said they do Costco pricing and I later found out they don't. I suggest not supporting North Freeway Hyundai due to their dishonest business practices.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable