North Freeway Hyundai

On July 17, 2010 I went to this dealer to buy a new 2011 Tucson Limited and wanted the Manufacturer's Navigation Package which includes GPS, Back up camera, and XM radio. I purchased my last Hyundai from this dealer 5 years before. I was told by the salesman (Charles Dillahunty) that they did not have any vehicle in stock in the color I wanted with the Manufacturer's Navigation System, but they could put the package in after we bought one of the cars off the lot. I negotiated the price of the car with Charles telling him that I wanted the Manufacturer's Navigation Package included. After the usual back and forth, we agreed on a price. Charles told me the car would be retrofitted with the same Manufacturer's Navigation Package that he had shown us in another vehicle. Charles stated that after I signed for the purchase of the car he would set up an installation date and then give me a coupon to be presented to the maintenance department so they would install the Navigation Package. I then went the closer's and finance office, Mr. Howard Bass, who was my salesman from 5 years earlier, to have the documents written up and signed. We discussed our purchase and talked about the navigation in the car while we were signing the papers. After the signing we went to Charles' office to set up the time for installation and to get the coupon. It was then that I was informed that the navigation system was not in the negotiated priced. After dealing with these people for almost 5 hours I really had had it. I immediately called for the General Manager and was told that he was not in but the Sales Manager (Chris Thomas) would talk to me. When I explained the situation, Chris immediately told me that I was certainly wrong. He had spoken to Charles and that is not what happened and I had wasted 5 hours of their time. I ask that Charles step into the room and be a part of the conversation. When Charles was confronted, he relented and said that, yes; I had stated to him that I wanted the Manufacturer's Navigation Package and there had been a mix-up. Chris Thomas said that Charles' story had changed and Chris wanted a chance to make it right. A mistake is a mistake. I understand him not wanting to own up to it. Imagine my surprise when Chris Thomas, the sales manager, then said that I would have to pay an additional $1,800 for the Navigation Package. I said I had already negotiated the price with the Manufacturer's Navigation Package. If they would not live up to their word, I wanted the sale canceled. Mr. Thomas then told me he would put the Manufacturer's Navigation Package in for $595 to cover the dealers cost. I reluctantly agreed to pay the extra $595 for the Navigation Package. At that time, he said he could not put in the Panoramic Sunroof, which normally comes with the Package. He knew and confirmed that we were talking about the Manufacturer's Navigation Package. I was originally told it would take one to two days to install the Navigation Package and that they would provide me with a loaner car. It took 4 days. When I picked up the car my salesman Charles was not there. I asked to be instructed on the use of the new equipment. I was told to read the manual. I drove the car home and started to play with the controls. I couldn't get the back-up camera or the XM Radio to work. I checked over the car. It was then that I noticed there wasn't a back-up camera on the rear of the car. This is a part of the navigation system that I had purchased. Now I was getting really upset at how these people at North Freeway Hyundai operate. I called another Hyundai distributor and asked them for the manufacturer of their Navigation Package and was told it was either LG or Delphi. The part that North Freeway Hyundai put in was a Pioneer. I learned that this was an after market item and not the same as the Manufacturer's Navigation Package that I was told was being put in my car. I contacted sales manager Chris Thomas. H