Ryan Ford

I’m writing this review because I feel like my recent experience at the Ryan Ford service department should be heard. When I first bought my vehicle from Ryan Ford I was amazed at the professionalism, courtesy, and respect I was given from the sales and finance team over there. Being that it was a 45 minute drive from my house I didn’t plan on getting my maintenance done at this dealership because I have a Ford dealership right across the street from where I live. However, I felt like since I had such a great experience there when I bought my truck I might as well try out their service department. I’m all about customer service and if I have to drive a little farther so be it. When I arrived at the service department the first thing that impressed me when I entered through the automatic garage doors (which I thought was really cool btw) I was amazed at how clean the place was! It did not seem like a place where vehicles drive in daily! It was cleaner than some of the homes I’ve been in. Lol! The next thing that happened (which I never get at any service center) is the service guy walked up to my truck before I even got out, and greeted me with a smile and a very positive attitude. That also is very hard to come by these days. He asked me if I had an appointment I said “no, is there any way you can squeeze me in for an oil change?’ With it being Friday and all I had a feeling the answer would be no for sure. Well, I’m not sure how it happened but, in about 20 minutes I get an email to my phone saying “The service on your 2015 Ford F-150 is complete” I got up, looked outside, and saw the tech parking my truck out front! Coolest thing ever! I walked over to the counter and was greeted by a guy named Brad. Brad also had a great big smile on his face and told me my truck was ready. He complimented some of the upgrades I have added on my truck and then he went over all the details of my oil change. What details you ask? Well, no matter how small of a service you get from Ryan Ford they do a thorough inspection of practically everything on your vehicle! After speaking to Brad he handed me his business card and I saw he was the service manager. I knew right away why this service department exceeded my expectations and has such great customer service, It’s because they have great leadership! I know for a fact I will pass up that Ford dealership right by my house and drive out to Sealy, Tx for all my maintenance or service needs from now on. I have now been through every single part of this dealership from sales, finance, and now the service department. All I can say is WOW I’m totally in love with this place. Thanks Ryan Ford! Jay Prasad