Glenn Polk Chevrolet of Sanger
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Dealership Service Review
service Rating
Just under 40K
Written byon 09/30/2024
Brought my car in on Fri before leaving town. Wed afternoon had had no communication. Callled. Was told I’d hear something by end-of-day. I didn’t. Called again Thurs a.m. “Getting on it now.” Was ready within 2-3 hrs. Electronics in transmission not covered by warranty. Left a clean car. Steering wheel and floor board dirty when returned. This dealership is so convenient, but they are going to have to step up their game.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Trent Polk on 10/01/2024
Dealer Response
Thank you for sharing this with me, Olivia. Communication will make or break you, and it sounds like we didn't perform well. As you can see from our reviews, this is definitely out of character for our Sanger team. I'm not sure what was on their plate those few days to cause it, but I apologize. I will also get with the team about the cleanliness. Don't give up on us; we will do better.
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