Glenn Polk Chevrolet of Sanger
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Dealership Service Review
service Rating
Communication incompetence
Written byon 07/08/2023
Call them yourself when you expect something to be complete. Brought vehicle in for simple oil change at 1:30, was never called by end of business, when I reached out, they were closed. Causing me to have to borrow a vehicle from a friend. When I asked the next day if it was done and stated no one called me, the advisor giggled, questioning that no one called me and proceeded to tell me that it was complete of course.
- Recommend this dealer? No
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Jamie Mitchell on 07/10/2023
Dealer Response
Josh, I apologize for the miscommunication and any inconvenience this may have caused. Your service was completed in a timely manner, and we attempted to call you. However, I let you know that I must have called the wrong number. I truly believed everything was ok when you left. As always, we appreciate your business and look forward to working with you in the future for all your automotive needs. Don’t hesitate to call me anytime if there is anything I can do for you. - Jamie
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