Glenn Polk Chevrolet of Sanger
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Dealership Service Review
service Rating
Downgrade in service rating
Written byon 12/02/2022
I have previously rated this dealership high with great quality and customer satisfaction. This time around it seems that they forgot about customer service. 3rd time in 2 months I have had to bring my truck in for warranty work. I had always been kept informed about the progress with the diagnostics and repairs. I called 1 time and went by 1 time and that’s the only information I got. My truck was there for close to two weeks. If I had not contacted them I would’ve been in the dark for the entire time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Trent Polk on 12/05/2022
Dealer Response
I apologize for the lack of consistent communication, Robert. There is nothing that drives me crazy more than that topic. I will get with everyone and address. Thank you for submitting the review, and we will do better.
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