Glenn Polk Chevrolet of Sanger
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Written byon 04/20/2021
I'm grateful for the work the Service Department did on my truck. I would like to have been informed by phone how the job was progressing each day. I had called on Saturday and while the shop was open I had to leave a message, but never got a call back until the truck was ready 2 days later. And then I had to call to find out what the status of the service was before getting a call back. No time frame was promised, just that parts were coming in on Monday after the weekend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Trent Polk on 04/21/2021
Dealer Response
I will certainly work on the communication process. I completely agree. We have a fantastic team at that location, but they are one person light and it does put us in a bind. I am happy to hear it all worked out and we will do better.
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