Mercedes-Benz of San Antonio
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Written byon 05/08/2024
I am writing to you today to recognize and single out Robert Castro for exceeding my expectations during my AMG EQS service last week. Robert took time to keep me aware of all that was required and would be occurring while diagnostics were performed to determine a corrective action plan. It is never fun to have a car serviced, but Robert handled it in a way that I looked forward to the daily updates. The car was returned in the time promised and, in a condition, better than I dropped it off. Because of Robert I will be comfortable and confident to return to the Dealership if the need arises,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Mercedes Benz of San Antonio on 05/09/2024
Dealer Response
Thank you, Scot, for highlighting your positive experience with Robert Castro during your recent visit for your AMG EQS service. We are delighted to hear that Robert went above and beyond to keep you informed and make the servicing process enjoyable for you. We are proud to have Robert on our team, and we will make sure to recognize his exceptional service. It's great to hear that your car was returned promptly and in excellent condition. Should you require any assistance in the future, please don't hesitate to reach out. We strive to provide top-notch service consistently, and we look forward to welcoming you back to Mercedes Benz of San Antonio. Thank you for choosing us!
Sincerely,
Chris Martinez
cmartinez@mbofsa.com
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