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Ingram Park Nissan


6990 NW Loop 410, San Antonio, TX 78238 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (1) No (2)
Service Rating
Recommend:
Yes (2) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Bait and switch
Written by Anita Duke on 07/05/2024

On Monday June 17th 2024 @ IPAC of San Antonio, I purchased a used car. Carlos Villalobos was salesperson. He drove us around several blocks then had me drive 3 blocks that lead us right back to the dealership. Carlos stated the price was $20,000. Carlos left and his manager, Leo returns without him and told us we owed more on our çar than it was worth and we should just surrender it to the bank. He couldn't take the trade in but could sell us the car for $4000 down. We agreed to just purchase the car. In the finance office they began dealing papers at us faster than we could both sign. He was already talking about the next paper and giving it to me before my husband could finish signing the last one. I believe this was done intentionally so we wouldn’t catch on to the fact that they had thrown in a service contract (at a cost of over $4000 and we live 200 plus miles away from this dealership) and the fact that Leo had changed the cash price of the car from $20,000 to $33,000, with a total financed amount of $36,197. If we had heard or been clearly shown that this used car, after financing was going to cost us $53,000 we would have walked away. This car has also been damaged by some sort of rear collision. Not only were we not told about it, we were not allowed to get the car over 30 miles an hour, as it became blatantly obvious then. We left the dealership at 3:26pm and messaged Carlos at 3:44pm that there was something wrong, a wobble and strange sound from the back when I got up to highway speed. He did not answer my message, so my husband called him. He said his manager said we could not bring it back. We needed to file on the warranty. The price was raised (without telling us), a service contract was added (without telling us) and they deliberately keep the car from being driven over 30 miles an hour to hide the fact that it had been in a rear end collision. I believe that this was done with intent and this car puts me and my family at risk if I drive it.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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