All American Chrysler Jeep Dodge Ram of San Angelo
Dealership Sales Review
We have had a nightmare experience with this dealership. We bought a 2007 Dodge Ram 2500 6.7 liter diesel truck in January 2008 and have had nothing but trouble with this vehicle. Problems started in April 2008 and have continued through July 2009. We bought it used with 7300 miles on it and they covered with factory warranty and we bought extended warranty. After 6 recalls, repairs and guesses to what is wrong with this truck, we asked the dealer to step up and make it right. At first the general manager said yes, he would "do what ever it takes to make it right". A week later he backs out on the deal and said he would give us a $17,000 trade in on a truck we spent $32,000 on just 16 months ago with his dealership. The service department has been great but they have their hands tied by warranty issues and if the computer doesn't tell them what is wrong, they don't know what to do next. I believe that if a business sells you a bad product they should make it right. The general manager told me pretty much it was a Chrysler Dodge issue, not his dealership's and good luck with my fight with Chrysler. He offered to be absolutely no help with making this nightmare end. I have never had to deal with total incompetence and that is what you will get with this dealership. They sold a lemon and they don't want to admit it. He and his salesman got their money and they could care less. He told me to take my issues up with Chrysler Dodge and you better believe that is what I am doing now. The service department I will give excellent reviews to----Nick and his guys do everything they can do to make sure the vehicle is fixed, but they are tied by warranty issues. Do not expect the general manager to make any phone calls or help out in any way. He doesn't care what happens once that check clears his account. I have filed formal complaints with Chrysler, Texas Dept of Transportation and Texas Dept of Motor Vehicles. Also turned this dealer into the Better Business Burea. Just be warned, do not go to this dealer if you expect any service after the sale. They sell low quality products and will not back them up.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No