Round Rock Honda

I bought my first CR-V at this dealership in 2001. The experience was not fantastic, but it was not awful, in part because the salesguy who helped me was quitting and it was his last day, so he honestly didn't care when I asked for a deal. That CR-V was totalled by Hurricane Ike this year, so I decided to get another CR-V. My sis was also looking for a CR-V at the same time, so we went car shopping together. The salesguy who helped us this time, Joe Antenorcruz, made an earnest effort to help us. What he apparently wasn't taught in salesperson school was that car shopping involves 1) negotiation, and 2) respect and tact, even when things aren't going your way. My sister and I both got competing bids from other dealerships, and ultimately decided to go with those bids when Joe couldn't meet the offer. My sister closed her deal before I started getting my own quotes, and she told me Joe had called her, very upset that she didn't give him the chance to beat the offer made to her by another dealership. He had gone through all that effort to help her, to satisfy her, etc., etc. She felt bad, but also upset by his attitude. So when I also received a better deal from another dealership, I sent the offer to him--I wanted to give him his desired opportunity to meet or beat that dealership's offer. Joe called me up and, rather than bow out gracefully or try to meet the deal or otherwise entice my business, he instead rudely berated me for wasting his time, misleading him (he "didn't know" I was talking to other dealerships--yeah right! I had been sending him quotes from the other dealers during the entire negotiation), "using" him, manipulating him, and so on. I kept my temper in check and stated, with extreme politeness, that like any car buyer, I was going to pursue what I felt was the best deal, and that I truly appreciated his assistance up to that point. He hung up on me. This dealership happens to be the closest one to my house. It is also the place where I bought my first car, where I took my first car for service for seven years, and where I intended to bring my new car for service for the next ten years or more. Joe's attitude has made me seriously rethink giving any more business to this dealership, in the form of sales or service.