Round Rock Honda

I attempted to call the dealership on Tuesday evening regarding a pre-owned Chevy Tahoe during their posted business hours but was disconnected each time I called. Wednesday morning I received a call back. I explained that I was seriously interested in purchasing a vehicle but would like to come to an agreement over the phone since I live 3 hours away and am 9 months pregnant traveling with a toddler. The salesman confirmed that there was no damage to the vehicle after doing a walk around by it and offered to send a video. I never received a video and trusted his word- huge mistake. On Saturday morning, we confirmed with the salesman that we were making the 3 hour trip and were on our way. I received a video that was clearly edited to limit what was shown of one side of the car- and I asked if there was a dent in the vehicle (screenshot attached). I was told that this was “body lines” on the car. To minimize my time at the dealership, I submitted my credit application only to discover upon my arrival that they had the audacity to run my credit, tell me there was no damage, and lie to me. When we made it to the dealership, it was clear that there was significant body damage to the vehicle that could be seen from very far away and the salesman tried to say that he didn’t see it because it was “dirty” (except the car was not at all dirty in the video). I went on to discover even more damage to the exterior and interior of the car and was told one story after another that didn’t line up. To add insult to injury, the car was not detailed and full of dog hair, damage from the dog, previous spills, and had an odor. There were more excuses about why there was no time to detail it in the past 4 days, but even just vacuuming out the dog hair would’ve taken 10 minutes. I am shocked by the dishonesty and lack of respect that this establishment has for their customers- let alone a mother who is 9 months pregnant traveling 3 hours with her family to buy a $60,000+ vehicle. I could go on further about other unacceptable issues that transpired before and during our visit, but I don’t believe in writing bad reviews to be vindictive- I just don’t want anyone else to have to go through what I did today or worse.