Gillman Honda of Fort Bend

I arrived at the dealership with a signed copy and an email from their internet manager, Carlos G. only to be informed that the dealership could not honor Carlos' deal because he made a mistake. Here is how the bait and switch scammed happened: They Baited me by promising IN WRITING and provided me with a Signature, a very attractive price for a Honda Accord 2013 EX Coupe, FREE locator service, mud guards, wheel locks, tinted windows, and trunk trays. They had one sitting in the holding lot. When I arrived ready to pay, they SWITCHED the entire deal and car. The person that was handling my case was out "sick" for the day and I was tossed from one manager to the next. I sat through 7 hours of debating with them and I even showed them the SIGNED copy of the agreement and EMAIL agreement their internet MANAGER committed too. If you cannot honor your own employees signature, even if he was wrong, than you are NOT trustworthy and reliable. They made me, a CUSTOMER suffer for their inability to train their managers. The ONLY reason why I brought the car was the attractive price and overall package. I had at this point already missed 3 hours of work and what was suppose to be a quick and easy deal turned out to be the WORST experience of my car buying history. (This is my 5th car within 6 years). I cannot even believe they call themselves a Honda dealership because this place and their manager showed me NO customer service and did NOT honor anything. I would never wish this experience on anyone. When I was there, I also heard the manager do the "this is the end of the month sale only, today only for this price, if I can make your monthly payments this low for a 72 month lease vs a 60 month lease would you buy today, I cannot pay my bills if I don't see you this car today, and I cannot pay my rent the price you are asking is so low, and I have to check with my manager (good cop, bad cop)" He said that all to one customer. RUN. Thankfully I had a very good person there with me to help me, a company called From Car to Finish, owner is Mike, R. If you buy from this place without From Car to Finish get ready to get scammed and be ready to show them signatures and documents that mean nothing to anyone at the dealership.