Rockwall Chrysler Dodge Jeep RAM
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Dealership Service Review
service Rating
Service department is a bit off.
Written byon 10/22/2018
I would not be negative for one bad service experience. I've had several here. Customer service is not a strong suit at this location. Be prepared to doublecheck the bill and make sure they say they did the work you needed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 05/15/2019
Dealer Response
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at 469-698-2105. I look forward to speaking with you.
Ronald Bailey
General Manager
rbailey@rockwalldodge.com
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