North Central Ford

I went for an oil change (5k miles) with an appointment at 8:00 am. I showed up 10 minutes before the appointment and I was told that it will take 2 hours + for the service. Other times for the same service I have waited around 1 hour which is acceptable in my opinion. I hope the wait time for regular oil change with an appointment gets reduced next time around. Also in the past (old building), they used to call the customers through the PA when the service was done. The last two times I've been in this new building, I did not know when the car was done since they didn't announce anything. I have to wait an additional 30 minutes because the CS representative left a voicemail at my business phone even though I was sitting in the wait room inside the dealer.