North Central Ford
Dealership Service Review
I take my car in for a gas leak, I needed the car the next day for an appointment so I take the car in very early. When they checked the car they noticed the car had a recall service pending and told me they would do that besides the gas leak fix. I added the oil change since it was needed anyway. They called me later, told me they find the leak but need a part and the part will be back until the next day.I was worried that the car won't be ready on time for my appointment, but they called me 8:00AM to tell me that my car was ready! I was supper happy even more when I was informed that the gas leak was included in the warranty and I was charged only for the oil change. They send the shuttle to pick me up, the paperwork was fast and the people always nice, I got my car back like new, they fix the leak, the recall service, the oil change and only had to pay for the oil change! Great!! All the team did a great job, I'll be back all the time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes