North Central Ford

I drive a 2011 Edge. The staff, especially Jim Ayo, was very helpful. I was having trouble with my keyless entry, and he was involved in the problem from the get go. I was frustrated that I was not able to just walk up to my car with my hands full and gain access to it without getting out my key or using my keypad. I was further frustrated that I had to insert my key into that slot in my console in order to start it. Each time I was unable to start to car, I was afraid that I would be stranded. I am now able to use my keyless features again. This is especially important to a women who is out and about during the evening when who knows what thief may be lurking about to do me harm. Jim was also able to tell me what the problem was and how to fix it with regard to what I thought was an air leak at the passenger side rear window. I had paid $125 the previous time I was in to have this diagnosed, and all they seemed to do was squirt some water on the windows and tell me that there was no leak. Jim told me that it was the pressurized air trying to find a way out and I should just put the climate on recirculate to solve the problem. This worked and I do not hear the noise at all anymore.