Clay Cooley Volkswagen of Richardson
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Dealership Service Review
service Rating
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Written byon 04/22/2025
Don’t waste your time. Poor customer service at the service department. I went on a Friday to make an appointment to have my windshield replaced. They sent me a quote of $209 for “requesting” a windshield replacement. They “ordered” the glass and scheduled an appointment for the following Tuesday. I drop the car off, they call me 5 hours later just to tell me they don’t have the glass. It’s too late now but I regret buying from this dealership. They will pressure the [non-permissible content removed] of you.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No