North Central Ford

Don’t be fooled by the service provided during the buying process as the follow-up customer service after you have purchased your vehicle is a complete 180 and non-existent. We will never do business with North Central Ford ever again. We hate writing negative reviews as sometimes people just have an off day, but we have 2 different instances in 2023 and 2025 that reflect their very poor customer service. We purchased a vehicle from North Central Ford in 2023. The initial buying process was good. It was a typical car buying experience and we would have shopped there again if we needed a new vehicle. We had a couple of things promised to us from the sales team, which was on the we owe/they owe statement. To get those things resolved, it took multiple calls and texts to at least 3 different people over the span of 2-3 weeks. It was exhausting and very frustrating. We figured maybe it was a glitch and North Central Ford doesn’t typically operate this way. We may have still shopped at their dealership again even after that experience, because again we thought maybe it was just an off day. Unfortunately, over a year and a half later we had to relive the same frustration. We traded our Ford vehicle at a different dealership in 2025. From past experience, we know you normally contact the finance department at the dealership where you originally purchased your vehicle to cancel the service contract and get a refund on the remaining amount. The Finance department at the new dealership told us the same thing. They said Finance teams don’t normally want to deal with it, but it is something we handle on a regular basis. We called North Central Ford and were told someone from the Finance team would call us back. To make a very long and frustrating story short, over a 3-week period we spoke with 2-3 sales people, left messages for 2 different people in the Finance department and left a voicemail for the sales manager who was supposed to work on having someone from the Finance team follow through. No one ever returned our calls. We understand submitting paperwork to get a refund on a service contract for a previous sale is not something Finance departments want to deal with, but it is part of doing business and working through these in a timely and professional manner is part of customer service. We are the kind of people who have bought 3 cars from the same salesperson, because we appreciated his customer service. This salesperson even worked at multiple different manufacturer dealerships and we still went to see him. We have also shopped at the same dealership multiple times due to loving their customer service even though they are 2 hours and 80 miles away from us round trip. We value customer service, but unfortunately that is definitely not something North Central Ford values.