North Central Ford

***I HOPE THE MANAGER SEES AND READS THIS REVIEW AND TAKES ACTION** The customer service is a disaster. And more so VIVIAN who i am not even sure is a salesperson and if she is she did an horrible job and needs some serious training. I taught leadership and management in College and I assure you she is the worse. She will make the dealership lose money and deals as it happened with me. I was ready to make a purchase but i think she thought i did not have the money to buy (i could have bought that car in cash 5 times over) Or maybe thought that it was not worth the time since i had a trade and she told me i was going to be upside down which i had the car already appraised and i would have paid the difference or I would have sold it on my own. So that was not the issue for me but she assumed it all. Then She lied and made me waste 2 trips (35 minutes each) and 2 hours of my working time. She never had my car appraised as she said she would, and then she gave me a random appraisal number just because it was time to go home and she did not want to stay longer to discuss a deal with her manager. She gave me the keys and NEVER invited me in to sit down and discuss the deal. TOTALY CRAZY! I would have been fired if i had done that but she did it outside so her manager would not see or know. Then she said she was going to call me to arrange a visit do discuss the deal and of course she never did. SHE HAD NO DRIVE OR DESIRE TO SELL AND NO SKILL TO SELL. NO CARE FOR THE CUSTOMER EITHER. Needless to say i bought somewhere else and of course i will NEVER buy here. If you buy here ask for someone else because you are going to have an horrible experience. I worked for Ford dealership during my college years and i can tell you she is the worse. Mrs,VIVIAN next time do not PROFILE people because they are dressed for work or because you have created your own opinion about them. You should stay out of sales thats for sure.