North Central Ford

After having several issues with this dealership, from undisclosed damage to my vehicle, to delay delivery time, to decisions being made for me versus me being asked. I noticed that my deductible was $500 on my extended warranty, no one ever asked me what I wanted my deductible to be they just assigned me $500. I even asked why my extended warranty policy was so cheap, and he told me that I had the best warranty, and never disclosed my deductible amount. This was an out-of-state transaction, so there was room for error, but those errors should be corrected especially when it’s their job to disclose everything. I spoke with the finance manager Charles, and HE OFFERED to update it to $100 free of charge. This made me feel better about the things that I went through, at least they were trying to fix things. I called to check on the status of that update, and they are acting like they never said it. I asked him to cancel every policy that I bought from them, the perma-plate, and whatever else, and they lied and said that they couldn’t. I called permaplate and they informed me that the dealership has to cancel the policy. All they do is lie and deceive, please don’t buy a car from them you will regret it, they have ZERO integrity and play the victim when you get mad after their errors inconvenience you.