North Central Ford

After trading my vehicle I purchased at north central I cancelled the warranties on my vehicle and still haven’t got my gap cancellation from the dealer! My wife and I have called numerous times to talk to the office manager that we were told to talk to but she won’t take or return any calls! I would like someone to help me with this. UPDATE: Called the GM as requested and left a message but no response still… they tell me to call and still no one answers the phone! Britney in accounting is to lazy to return multiple calls and apparently it’s a dealership wide issue!!!