North Central Ford

My name is Brandi McKenzie Harry, On saturday, 7/22/23 my father Brian Hoze test drove a 2016 Land Rover Range Rover with Romeo (Eli) Escamilla on my behalf. After the test drive, I exchanged contact info with Eli. I explained to Eli that I was interested in moving forward with the purchase. I told Eli that I lived in Louisiana and my financing was already secured with my local bank, Eli verbalized understanding. On Monday 7/24/23, I followed up with Eli to complete the transaction as agreed but unfortunately Eli was not available. In Eli’s absence, Sean McDougle offered to help with the purchase. I informed Sean of all the things discussed and agreed upon with Eli and as it had been previously documented. Sean seemed eager to help, however I quickly learned of unethical practices when reviewing the buyers order completed by Financial Director, Aaron House. Complete Theft and Permaplate service contracts as well as GAP protection had been added to the sale without my approval. After I received an explanation of each item mentioned. I clearly expressed to Sean, that was uninterested in purchasing the added products. Sean confirmed that he would have the GAP protection removed but it was standard practice to add Complete Theft and PermaPlate service contracts to all sales and I was not able to opt- out. This same information was reiterated by salesman Tom Said. I was unable to purchase the vehicle due to haggling and also being told that vehicles with outside financing were not priority and it would be better if I were to use in house financing and refinance later. I am deeply disappointed by the staff of this establishment. They were unapologetic and uncommitted to customer satisfaction.