North Central Ford

I sent a pre approved loan application for a specific vehicle I was told was available. I offered to give them a credit card or some other form of payment to secure the deal. I am told someone in finance will contact me to make sure before my wife and I drive from San Antonio, TX to Richardson, TX (nearly a 5 hr drive). No-one contacts me. I call the next day, no one calls back after I explain what is happening. Finally late in the day, I get a text from Brandon a salesman with a video of car. I text back yes, that's the car I want to pick up tomorrow. We speak back and forth a few times, I resend the approval letter as he said he wasn't aware. An hour later I check back and resend him the approval letter and no respsonse. I text him again to ask for update. He tells me a day after I sent approval letter, my driver's license that the vehicle is sold and shares with me they paid "cash". I am not sure if Brandon does not know or just doesn't care but when a bank approves a loan they pay in cash. I guess I was supposed to find some comfort in knowing all the time I wasted with them, the dishonest representation they gave me of their service and what they said they would do would make me feel better because someone else a day later paid in cash. Don't waste your time speaking with these people. They don't have a system to follow up with people and obviously don't care about their name or you!