Clay Cooley Volkswagen of Richardson

I went in to Clay cooley because they were the only ones who had the car my son wanted after looking for over a week. We were trading in his truck and taking out some of the equity in the truck for a few things. We went back and forth with them because the offer was less that Carmax and because they did not cut the check on the spot. The sales person, Zarina, told us it would only be 2-3 weeks for us to get the funds so we decided to just do it for the convienence. It took them 2 weeks to even send the check out to the lien holder and it has now been 2.5 weeks and I am being told they have to receive the title which will be another 2-4 weeks. When I spoke to one of the finance people, Tucker, I was basically told I was not told that by Zarina and that I was the one who misunderstood what I was being told. Never in my life have I had such shady business practices when buying a new car. I will not being going back to them for anything related to my vehicles and I suggest anyone else do the same. They obviously have no issues with lying, or whatever it takes to get someone to buy a car. If you do find yourself going there because the car you want is there I would definately avoid Zarina at all cost.