Don Herring Plano
Dealership Service Review
I bought a 2001 Galant from this dealership - decent buying experience and small maintenance stuff... Now comes the big part... I had bought an extended bumper to bumper warranty from these guys that would (supposedly) cover repairs to the engine and transmission. My car engine recently died due to radiator problems. This is less than 3 months after I had a 15k check done at the same dealership and got a clean [violative content deleted] (and spent nearly a thousand bucks). So, I go back to them (the warranty is still valid), and they completely washed their hands off the matter... saying radiator is not covered, this caused that and that led to that... also gave me BS like "the warranty is with a third party... blah blah... never mind I had bought the warranty and the car from them. To top it all, they charged me 500 bucks to investigate the matter and make an estimate. Obviously the estimate for repairs was 70% of the cost of the car. I got the car fixed from another place at a much lower cost, and it's doing fine now... but was extremely peeved at the attitude of the service guys. Not sure what I can do to bring the scamsters to task... I would really like to. Oh.. And one more thing... they gave a "suggestion" of getting the car fixed from them and trading it for a new Endeavor... no matter that the company did not bring out an '09 model (foresight???) and the only '08 they had on the lot sucked! Extremely disappointing experience... and a sorry end to an almost-4 year relationship.
- Recommend this dealer? No