Don Herring Plano
Dealership Service Review
Very disappointed! Again, I took my car to the service department in Plano because the internal car chargers on my 2011 endeavor continues to blow the fuse. This was my third trip regarding the same issue. The car is still under warranty with only 26K miles. On the first service trip they charged me $8 and told me that the fuse had blown. They replaced the fuse. When I tried to use my charger again, the fuse blew. I took the car in a second time. They told me that they needed to replace a receptacle for the charger and it would take a few days to get the part. They called and told me that the part had arrived so I scheduled the appointment. I got to the dealership and they refused to give me a ride to work so I had to wait on them to complete the service. They installed the receptacle but the fuse still blew. The service person J.T. told me that I could only use a duracell charger and not the other chargers that i use for my GPS or DVD players. I told the service advisor that I have always used my GPS and DVD chargers. He told me that he couldn't resolve the issue and that I should get an extension cord and use the back charger. As it turns out, the fuse still blew when using the charger they recommended. Wow...that's just the type of service and response that you would hope. Right? So I left as I needed to get to work. They didn't even give a me any documentation on the last visit. I wonder why? Now I will need to take more time off work to find a different mitsu dealership that can resolve the issue.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No