Bert Ogden Cadillac
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Don’t buy and throw your money. POOR service by GM. He doesn’t CARE
Written byon 06/19/2021
Don’t waste your money here, they are terrible with customer service, GM Jakob will fix nothing and won’t call you ever to resolve any issue. We dealt with a very severe problem, and he doesn’t care. Manny was the spirit of Cadillac Bert Ogden, they messed up by replacing him with some guy who could give to craps about customer satisfaction and selling junk 2021 Escalade and not resolving an issue to help me and my family. I’m beyond upset and will never purchase anything with them again!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Max Breidenbach on 06/25/2021
Dealer Response
Lani, we understand your frustration and appreciate you providing us this feedback and bringing this concern to our attention. We want to assure you that our team is held to a high standard of customer service, but it seems we missed the mark during your visit. Please give us a call at your earliest convenience to discuss your experience further.
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