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Nissan of McKinney


3800 S Central Expy, Mckinney, TX 75069 (map)
Today 8:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Harassment and Lies
Written by MissT06 on 09/19/2013
updated 06/05/2025

I have never been more harassed and turned off by a dealership than this one. I was simply interested in buying an used Nissan vehicle, but the customer service quickly turned me away. For being a Nissan dealership, I found it ironic that they only had ONE used car available for sale and purchasing a new vehicle at this location would have really make my wallet cry. I believe I collected at minimum 5 business cards within the 15 - 20 minutes I spent there, of which none of those 5 representatives followed up with a phone call after I left. However, I did receive 10 voicemails and who knows how many missed phone calls within the past 2 weeks all from a gentleman I never spoke in person named Jim A. Jim said he just wanted to 'touch base' with me and to call him back-- as each voicemail became more and more short, less friendly, and almost demanding that I call back now. So, I called this dealership back to remove my number and 20 minutes later, guess who called?! -- Oh Jim, you really shouldn't lie to customers saying "you are having a really hard time understanding me over the phone because there is a muffle or some static noise in the background" ... This was said of course after I had broke the news to him that I had already requested for them to stop calling me. I would have to say Jim that you failed on your customer service duties and left me speechless after that phone conversation. Besides Jim, I was extremely offended when I filled out a form to see if I would be financially approved due to the fact that the guy basically said straight up to my face that I can't afford the car I wanted and that I should really start looking at a cheaper car "at least half the price of the used vehicle I'm wanting now". Thank you for your brutal honesty, but you don't know me or what I can and can't afford. At that point, I wasn't even interested in submitting my application anymore to ugly ruthless people who would seriously say that to a customer. As far as your 'Top 10 reasons to purchase at Nissan of Mckinney', I would have to say numbers 1,3,4,6, and 10 are all lies; numbers 5,7,8 and 9 can be found at almost every high-end dealership so no need for explanation. It's disappointing that such beautiful vehicles are placed in the hands of sale representatives like Jim A. Best of luck.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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