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Nissan of McKinney


3800 S Central Expy, Mckinney, TX 75069 (map)
Today 8:00 AM - 9:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
Bad experience with customer service
Written by mo1968 on 10/06/2009

I would not recommend working with Matt Starlett as your sales person. He is very pushy and will do whatever he can to get your sale and once the sale is final he will not return calls or emails. I can not get any help from him at all. It seems that you quickly become old news once the sales is final!! Not only have I had a bad experience with my sales guy but today I recieved a call from someone at the dealership and the voicemail he left said he was conducting an investigation so I immediately returned the call and the guy asked me if I was still driving the car and I said yes and he asked how the service department was treating me and I said fine and then he said "well when do you think you might want to trade in the vehicle"? I was stunned that someone would call and ask me this when I just purchased it 2 months ago. Is this how they get sales? Call people that own a car that is a few years old and ask them if they want to trade it in?

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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kilalarae on 12/06/2010
I just traded in and purchased a car from Matt and had a wonderful experience. I felt that he went out of his way to get me what I wanted and when I realized after the sale that the car didn't have the radio that I had wanted I notified Matt. He made sure that my needs were taken care of at every step of the process, even after the sale was final and was able to get my radio and windows done as an add on to the car. I also worked with DJ and between the two of them I was very happy with the service. Also, I got a good price on my trade in. Finance Dept was very helpful, I worked with Josh and he also gave me extras to my car.
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