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Mercedes-Benz of McKinney


2080 N Central Expy, McKinney, TX 75069 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
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Yes (21) No (1)
Service Rating
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Yes (1) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Dishonest/unethical faulty vehicle terrible General Manager
Written by Evan Simmons on 09/23/2024

Sales lied and manager is hiding! I bought a Porsche just over a month ago from Mercedes Benz of McKinney under the impression that the vehicle had no current or pre-existing problems or conditions. I was assured that there were none and under that promise I purchased the vehicle. Within 2 days of buying the vehicle it was not driveable. A barely got the car back to the Porsche repair center. Upon dropping the car off I was told that there would be over $10k worth of diagnostic testing required to "hopefully" identify the problem and then another $5-7k in repairs. When I reported this to Mercedes I found out that that there WERE prior issues with the car including a ruined transfer case and rats chewing the wires. I was never told this and would not have purchased the vehicle if I had known. The General Manager of Mercedes of McKinney has been extremely unprofessional and unhelpful. He refused to return any phone calls and I didn't get to talk to him until I drove the 2 hours back to the dealership. While I was there he just fed me a bunch of bs and promised to help and call me back. The car has been in the repair shop for almost a month now and after almost two dozen calls from myself and from Porsche, the GM of Mercedes has not responded once. I believe he is avoiding responsibility because he knows that he lied and screwed me over with a bad vehicle that was broken. I haven't been able to deal with this face to face because I travel for work but I am trying to resolve this. I want them to take the car back since I bought under false pretense and I believe it to be completely unethical. I have asked this since the beginning but I just keep getting the run around! I would encourage everyone to think twice about doing business here. General manager is irresponsible and negligent. Make this right. Take the car back.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Brooke Stockton on 09/25/2024
Dealer Response
Evan, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (844) 302-4009. We look forward to hearing from you.
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