Mercedes-Benz of McKinney

I recently purchased a car from Mercedes of McKinney and was extremely disappointed. Moises was quick to reach out regarding the vehicle I was interested in. We discussed that I would be traveling from the Midwest and flying in the morning if I move forward on this car. I decided I would put the deposit down and agreed to pay the full listing price shown on their site (later the price was increased after my deposit which was odd). Moises told me on Friday the car will be ready by Tuesday at the latest, it needed to have some paint work done on it, along with get serviced and detailed. By Monday there was some hesitancy in his voice but it he told me again, he will "make it happen to have it ready by Friday". I was very direct and said I do not want this to be a rush job come Tuesday when my flight arrives, so if I need to push my flight back, I will do so. It was confirmed for the 4th time by him, the car will be ready to go and not to worry. My flight arrives on time the following day at 11am and I get to the dealership before noon to inspect the car and complete the paperwork. However, this is when all of the things I wanted to avoid happened, Moises told me the car was still getting touched up but should be at the dealership soon. I knew from this moment, things were not going to go as planned. We pull into the dealership and the car is in detail area, didn't get to really look at it and he told the guys they have an hour to do it. This "rush job" was exactly what I wanted to avoid, which I clearly expressed the previous day to them. I wait for the financing office (which should be quick cause I had the check for the whole amount with me), this was a easiest and smoothest part of the entire process. I wait around and then I'm told that they still need to get the oil changed and the paint guys missed multiple spots on the car, so they need to come touch it up. My frustrations are clearly visible but it got worse after I was told that there are multiple departments that work together and it's not the fault of the salesman cause it's out of his control. Also, there are a lot of things that go into preparing the car for a new owner. This was absolutely ridiculous consider what went into my trip which included time off my job, arranging plans to help my wife and three kids, booking the flights, getting my own financing with a cashiers check to bring me to the dealership, then driving over 10 hours back home. I wait another 2 hours and finally get the see the vehicle, the detail was sloppy, parts of the car missed completely and a piece of food stuck to the 3rd row seat. I look on the outside of the car see multiple scratches and ask what they even touched up if all these scratches weren't touched. I ask what was touched up if these scratches weren't address, he stated it was the front end, which didn't appear to looked buffed or painted at all. Regardless, I looked around a little bit more and then went on my way back to Nebraska. I got home to show my wife and kids the car, immediately I see in the natural sunlight way more scratches than I saw in their show room. Also, my oldest looks in the 3rd row and finds a bunch of caramel stuck inside in the cup holder. I call Moises and tell him this is unacceptable, it needs to be corrected in some way. I held up my end of the deal, only to receive a car that looks to be traded in hours before purchasing it. Right now its been 72 hours and I am being told to stay patient as he is working with the GM on this matter. I haven't heard from anyone else and sent over multiple pictures of the vehicle, and I don't anticipate any effort to make this right. It's unfortunate because I wanted to believe and trust them, however, only words and no action with this dealership. I wouldn't trust them one bit, definitely choose a different dealership if you're coming from out of state. We have family and friends all over the Dallas area so we will ensure the same message is spread through them as well.