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McKinney Buick GMC


3950 S Central Expy, McKinney, TX 75069 (map)
Today 9:00 AM - 9:00 PM
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Yes (7) No (3)
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Dealership Sales Review

2 out of 5 starssales Rating
Be aware of "Reconditioning Fee" added to cost
Written by Austin on 09/17/2024

Look over your quote from them when you get a used car from these guys as they try to keep all attention on the monthly price and keep you from seeing the reconditioning fee they add on the right side of the deal sheet. All of their cars online are marked lower to try and get you in the door. They will then tell you this is standard practice and what did you expect with costs this low. It is not. There are several other dealers that do this but it is not the standard. I also had a verbal agreement with my sales guy on the phone and 10 minutes later he called me to let me know that the director got involved and they needed to add $500 to the deal. I still completed the deal but they don't stick to their word so get anything they say in writing. Personally I will not be doing business with them ever again and letting anyone I know looking fro a car know my experience.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Austin on 09/23/2024
If the GM was that concerned he should reach out to me. I have not received anything from him after leaving the same notes on your internal questionnaire. That would show me that his concern over my satisfaction is a priority. Telling me on 2 separate online reviews that I should reach out is not really caring about your clients.
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McKinney Buick GMC on 09/23/2024
Dealer Response
We appreciate you taking the time to share your feedback and are genuinely concerned to hear about your experience. We strive to ensure a transparent and straightforward process for every customer, and we're sorry to hear that we may have fallen short in your case. Your concerns about pricing and communication are important to us, and we would like the opportunity to address them. We value your input and want to make things right. Please reach out to our General Manager, David Kelley, at Dkelley@mckinneybuickgmc.com so we can discuss your experience in more detail. Your satisfaction is our priority, and we hope to earn back your trust.
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