Gene Messer Kia
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Dealership Service Review
service Rating
Beware
Written byon 05/15/2024
Very dissatisfied with service dept. Took vehicle in for diagnostic of engine light on, car was in shop for 10 days. They did not initiate any calls to let us know what the progress was. We had to contact them. They did a 2 hr. diagnostic in a matter of 10 days with no resolution to the problem but they did slap us with almost $420.00 diagnostic charge. Decided to pick up car and take somewhere else. Would not recommend!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 05/22/2024
Dealer Response
Thank you for your feedback about the lack of communication and the inconvenience you experienced during your service visit with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Matt Baugher, General Manager
mbaugher@GeneMesser.com
ReportLaura Driscoll on 05/16/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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