Gene Messer Kia
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Dealership Service Review
service Rating
Extremely Slow Service
Written byon 01/23/2024
My car was in the shop for nearly 3 months for a recall repair. I wish there was another Kia shop in my town, but this is my only option. I know I am not alone too, a lady I work with also had her car in their shop for nearly 3 months for a different type of repair. Worst of all, there is no communication from the service department. You just have to keep calling to see if your car is close to done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Kathryn Glenn on 04/04/2024
Dealer Response
Wes Hanna,
Thank you for your feedback about this because this should not have happened and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation.
Matt Baugher
Gene Messer Kia
mbaugher@GeneMesser.com
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