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Gene Messer Kia


6006 19th St, Lubbock, TX 79407 (map)
Today 8:30 AM - 7:30 PM
Sales Rating
Recommend:
Yes (5) No (0)
Service Rating
Recommend:
Yes (16) No (7)
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Dealership Service Review

1 out of 5 starsservice Rating
Oil Change
Written by KiaService on 11/14/2023

Went in for an oil change which was scheduled, vehicle was returned and the service interval was not reset along with the tires not checked. Makes me wonder what else they missed , and here I thought those things came standard instead they tried to upsell me on a needed “coolant and transmission” service that would have ran upwards of $250 dollars combined. I had a scheduled service but it still took over an hour and a half. They marked that my brake lines needed flushed in the report but didn’t offer to upsell that, that is something I saw later. Overall this service reminded me of an old 20/20 episode where oil change places engaged in shady practices, my car will not be going back to this dealership for service unless absolutely needed. I do not recommend.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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