Gene Messer Kia

This is a summary of my repeated issue with Gene Messer Kia Service Department in Lubbock, TX. I scheduled an appointment to repair my back dome light fixture located in the rear ceiling. The fixture is hanging from the roof and rattles loudly when driving. This is a reoccurring issue and the 8th time to have the repair scheduled to be fixed. I am a single mother, without any other way of transportation. And I use my vehicle for work. Therefore, each time I schedule an appointment, I have to rearrange my entire day to accommodate not having my vehicle. However, on multiple occasions (including my two recent appointments) I have scheduled an appointment, taken my daughter to school early, dropped my vehicle off at the dealership at 7:30am, accommodated my work schedule, found a ride to work, and found someone to pick up my daughter after school. Only to be called later in the day to ask if I can leave my vehicle overnight because they need to send it to another shop in in town and “they’re backed up.” The first time this incident occurred, I did agree to leave it overnight because I was promised it would be ready “early the next morning.” But when I called at 11am, they had only begun to “replace my shocks.” A repair that I was NOT aware of. A repair that was NOT the reason I brought my vehicle into the service center. A repair that did NOT repair the dome light in the rear roof. Thus, my dome light has yet to be fixed, and I have been asked to reschedule yet AGAIN. I made an appointment earlier this week. I accommodated mine and my daughter’s schedule. I dropped my vehicle off at the service center at 7:30am. But I was called once AGAIN to leave my vehicle overnight. This is issue represents a disregard for customer satisfaction, bad management, and overall negligence. I will therefore be filing a lemon law complaint and the Gene Messer Service Department will be reported to the Texas Department of Motor Vehicles.