Gene Messer Kia
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Dealership Service Review
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Kia theft recall
Written byon 08/21/2023
I never received a call to let me know my car was ready. Instead I called service dept. and was told it would have to be 4-5 days because that’s how far behind they are. When I set the appt. They said we could probably go eat breakfast and it would be ready. I am not able to leave my car anywhere for 4-5 days I work. When I got there to pickup my car they informed me that the work had been done. I don’t know if it was or not because the news stated that the recall update isn’t working
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 10/20/2023
Dealer Response
Thank you for bringing this to my attention. I apologize for the lack of communication and inconvenience you experienced when getting your vehicle serviced with us. I would like an opportunity to address your concerns and to earn your business, please contact me at mbaugher@GeneMesser.com. I look forward to speaking with you.
Matt Baugher, General Manager
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