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Gene Messer Kia


6006 19th St, Lubbock, TX 79407 (map)
Today 8:30 AM - 7:30 PM
Sales Rating
Recommend:
Yes (5) No (0)
Service Rating
Recommend:
Yes (16) No (7)
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Dealership Service Review

1 out of 5 starsservice Rating
Customer
Written by Unhappy on 08/12/2023

First day they said it thru a code that showed a recall in the engine. They said another test would be done to confirm it. They said if it needed the new engine it would be at the dealership for 2 1/2 months. Next day they said it wasn’t the engine recall...it needed a new radiator. I asked what the cars were doing that had had the engine recalled...they described exactly the things that is wrong with mine. They said it was unsafe to drive and if the radiator wasn’t replaced and the engine blew a rod, it would not be covered. They lied to me Everyone else I saw in there were also very unhappy

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No

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Customer Service on 10/20/2023
Dealer Response
Thank you for bringing this to my attention. I apologize for the misunderstanding you experienced during your service visit with us. I would like an opportunity to address your concerns and to earn your business, please contact me at mbaugher@GeneMesser.com. I look forward to speaking with you. Matt Baugher, General Manager
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