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Parkway Family Kia


22565 Hwy 59 N, Kingwood, TX 77339 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (27) No (13)
Service Rating
Recommend:
Yes (1) No (3)
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Dealership Sales Review

1 out of 5 starssales Rating
please don't shop here
Written by Miranda on 08/22/2023
I am writing this review because I am concerned for single women and young adults that do not have someone who is mechanically inclined. My husband and I bought a used SVU from here a few weeks ago. The vehicle had a few things wrong with it that myself, my husband and the sales people agreed upon would be fixed. one was a vibration to the steering wheel which we thought was going to be an alignment issue. Two was the passenger side running board did not release like it was supposed to. Three, they front windows were not tinted (during the negotiations they said they were) and four, they said they oil had been changed, however the sticker in the window was not current and the oil life on the vehicle showed 20% remaining. Upon taking it back to the dealership a week later they told me they checked the alignment and all was well. They said they had to order the part for the running board so I would have to take vehicle back when this part came in. They did get my front windows tinted and they told me the oil had been changed (per their records), but the sticker and the oil life on the vehicle had not been updated. They told me they would research the matter of the vibration in my steering wheel and look at it again when I brought it back to have the running board fixed. 2 weeks go by and we had not heard anything from our contact person regarding the running board part. I texted the contact person with a response that he didn't go to work that day so he would have to follow up with me later. In the mean time, my husband ordered me new tires for the vehicle because he noticed a bulge in the driver front tire. Mind you, we were told upon buying the vehicle that there were two new front tires put on the vehicle when it went through their "safety check". thankfully, the next day we had all new tires put on and we were told that the front driver side tire was pulling apart. I did attempt to contact my sales person again for a follow up on the running board part, but no response. My husband did get a chance to speak with him and he lied and said he had been in contact with me. He had in fact, not. We still have no update on the running board part (other than its on back order), We spent $1500 on brand new tires which fixed the vibration problem that had I waited for them to fix it I would be dead due to a blown out tire. We did go get the oil changed because when my husband checked the oil he said it was low. Bottom line is you cannot trust these people. There was a single woman in there with two small children when I was purchasing my car. I just keep seeing her face thinking if she was lied to like we were and thought she had a new set of tires on her vehicle and had a blow out and she and/or her kids were killed what would happen. Please do not shop here.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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