All American Chevrolet of Killeen
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Dealership Service Review
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Written byon 02/04/2021
Took my car in to repair ds seat panel which was broken off. Was told they needed to order part. Part order, schedule appointment, part put on. When I pick up car I noticed the panel didn't libe up with the other parts of the seat. Told advisor and he said that the other parts had broken pins and couldn't line up. I asked why they didn't order all of it at once. They say because I only mention the panel. Either way they say it's a simple order and fix. Was disappointed but guess I figured out another time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Jeff Lisenbe on 02/08/2021
Dealer Response
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience.
Sincerely,
Jeff Lisenbe, Service Manager
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